FAQs

I am a new patient. What do I need to bring for my first appointment?

Welcome! You will need to bring your drivers license and all insurance cards. Please arrive 15 minutes before your appointment time and you’re all set!

Do I have to go to one specific office?

Both the Troy and Shelby office are available to you at your convenience.

Do I have to see one specific doctor?

All of our physicians are available to you. You are not bound to the PCP assigned to your insurance.

How does the after-hours work? Is there an extra fee?

The “Night Owl” facility is available at the Troy office. No appointment or call-ahead is required. Please refer to your insurance EOB coverage, as each insurance varies coverage.

What if I'm not sure if it's necessary to bring my child in? What can I do?

If you have any questions in regards to your child’s health you may call either office and leave a message for the medical staff. In a timely manner your phone call will be returned and triaged.

Is there an on-call physician?

Our physicians are available on-call, after office closings seven days a week.

Can someone else bring my child in for an appointment if mom and dad are not available?

Yes. In the event your child is ill and only a caregiver can bring them in, proper documentation is required. See Medical Treatment Authorization Form.

I received a bill in the mail, how can I pay it?

You may make a credit/debit card payment over the phone with either office. You may also mail in your payment with either a cash or check payment method. Making your payment at any time of the day through the Patient Portal is a quick and easy way.  We are happy to provide you with a receipt.

Up until what age can we bring our kids to your office?

We are happy to see your child through college as long as they maintain a yearly physical (wellness) examination.

We are moving and/or transferring out of the practice, how can I obtain a copy of my children's' medical records?

We’re sad to see you leave. Due to HIPPA guidelines and regulations, a medical release fee will be required. See Medical Release Form. Please call the office for further information.